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29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
Welcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link… Team Leader User Group | South West Contact Centre Forum (swccf.co.uk) We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril. The show discussed current issues faced by Call centres including… High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment If you haven’t heard the show there is link below so you can listen before the user group Jeremy Vine - Mariupol and Investment Properties - BBC Sounds I Look forward to seeing you all on 27th April 😊 ... Read More
People Development – The Award Wining Journey, Career Planning & Progression Join us as we learn the story of how Nisbets became the winners of the People Development award at the 2022 SWCCF Awards. Matt Berry will be sharing his success and leading a group session to discuss and share ideas for progression within your business. 0900 – 0905: Welcome 0905 – 0920: The Winners Story – People Development, Matt Berry, Nisbets 0920 – 0940: Discussion/Breakout 0940 – 0955: Share best practice/round up 0955 – 1000: Thanks & Close Topic: CNW & SWCCF Training & Coaching User Group Time: This is a recurring meeting Meet anytime Join Zoom Meeting https://us02web.zoom.us/j/86513164660?pwd=RGRWYllUMWp3Z21ZbkxnNjg2c3YyUT09 Meeting ID: 865 1316 4660 Passcode: 897170
AGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
REGISTER FOR DIRECT ZOOM LINK https://us02web.zoom.us/webinar/register/WN_4liMsRbER7iLFHijxjx5aQ Customers and employees both want a great experience and are ready to quit you if you're not delivering. Welcome to 2022, the year that will test your CX technology to meet demands and avoid a 'great exodus’. The current shortage in customer service resources has increased agent workloads, decreased employee engagement, and in many cases, has impacted the quality of customer service to a more demanding consumer base. Join Jane Thomas – MD of the South & North West Contact Centre Forum along with Derek Lewis, CX Digital Transformation Expert from Talkdesk, and a panel of Operational Leaders from the regions contact centres to discuss how organisations are tackling the root causes of this agent turnover whilst ... Read More
Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach. The business world continues to recognise the value of coaching, more & more corporates are turning to coaches for support. This session will focus on; enabling effective & healthy communication at all levels of the organisation; development & change from the individual, leaders & team; and how this can apply to all parts of our lives. Emma Nesta, ICF Accredited Coach “How awareness of our Transactions can improve colleague to colleague & agent to customer relationships. Explore coaching methodology; ... Read More
Welcome our new Team Leader user group Chair Rachel Sparkes. Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach. The business world continues to recognise the value of coaching, more & more corporates are turning to coaches for support. This session will focus on; enabling effective & healthy communication at all levels of the organisation; development & change from the individual, leaders & team; and how this can apply to all parts of our lives. Emma Nesta, ICF Accredited Coach “How awareness of our Transactions can ... Read More