Collaborate ON
Collaborate ON
29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
Leadership in advance of winter. Let’s look at the impact of cost of living increases on customers’ behaviour and what our organisation needs to do in response. Eg you might be an insurance company with no obvious immediate connection to heating/eating, however customers may be looking to reduce costs in all areas, which might mean more shopping around, different decision making criteria, more price challenges, some tough thinking about what they really value and what is a nice to have, heating using different methods and different risks, some customers deciding to risk not having insurance at all with a knock on effect for claims involving uninsured drivers, increased payment failures, canx DDs, increase in fraudulent claims etc and the pressure ... Read More
People Development – The Award Wining Journey, Career Planning & Progression Join us as we learn the story of how Nisbets became the winners of the People Development award at the 2022 SWCCF Awards. Matt Berry will be sharing his success and leading a group session to discuss and share ideas for progression within your business. 0900 – 0905: Welcome 0905 – 0920: The Winners Story – People Development, Matt Berry, Nisbets 0920 – 0940: Discussion/Breakout 0940 – 0955: Share best practice/round up 0955 – 1000: Thanks & Close Topic: CNW & SWCCF Training & Coaching User Group Time: This is a recurring meeting Meet anytime Join Zoom Meeting https://us02web.zoom.us/j/86513164660?pwd=RGRWYllUMWp3Z21ZbkxnNjg2c3YyUT09 Meeting ID: 865 1316 4660 Passcode: 897170
AGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
Title: Building the foundations for connected & contextual retail experiences Registration link: https://www.talkdesk.com/resources/webinars/building-the-foundations-for-connected-contextual-retail-experiences/?utm_source=Call-Northwest&utm_medium=Paid-Advertising&utm_campaign=WB-2022-04-05-Building-the-Foundations-for-Connected-&-Contextual-Retail-Experie&utm_content=&utm_term=
Title: Contact centre masterclass: How to maximise ROI with Conversational AI Registration link: https://www.talkdesk.com/resources/webinars/how-to-turn-ai-into-roi/?utm_source=Call-Northwest&utm_medium=Paid-Advertising&utm_campaign=WB-2022-04-12-ENG-4x-Tuesday&utm_content=&utm_term=EMEA-North
29/03/2022 Topic 1:Complaints A series of sessions 26/04/2022 Topic 1:Complaints 24/05/2022 Topic 1:Complaints
Welcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link… Team Leader User Group | South West Contact Centre Forum (swccf.co.uk) We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril. The show discussed current issues faced by Call centres including… High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment If you haven’t heard the show there is link below so you can listen before the user group Jeremy Vine - Mariupol and Investment Properties - BBC Sounds I Look forward to seeing you all on 27th April 😊 ... Read More