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Recent News Posts

Contact centre teams have adapted well to homeworking during lockdown shows new survey

South West Contact Centre Forum and Call North West proudly present Mental Health & Wellbeing Insight Courses 2021 with Nick Elston

Happy Homeworkers Means Happy Customers
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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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  • About
    • ← Back
    • About Us
    • Advisory Board
  • News
  • Webinars
    • ← Back
    • All Webinars
    • Friday Update
  • Events
    • ← Back
    • CCLCUK 2021
    • AgentFest
    • Team Leaders Summit
  • Forums
  • User Groups
    • ← Back
    • Team Leaders
    • Planning, Analysis & Insight Group
    • Senior Manager Group
    • Trainers Group
    • Public Sector Group
    • HR & Recruiting User Group
  • Members
    • ← Back
    • Membership
    • Join
    • Benefits
    • Questions
    • SWCCF Exchange
    • Directory
  • Mentoring
  • Training
    • ← Back
    • Agile TLD
    • Agent Training Workshops
    • ILM
  • Contact