Senior Managers Group
About the group
An invite to all senior contact centre managers, this is your unique opportunity to meet and collaborate around key strategic issues that impact your business.
We are delighted to announce Zoe Payne, Operations Manager at LV=, will chair this unique User Group.
The Senior Managers User Group’s primary objective is to offer the opportunity for Senior Managers (Those would have responsibility for P/L and Direct Reports) in the region to collectively come together to discuss key strategic matters which they are facing In their respective centres or as an industry at large. All sessions are geared to offer insight, thought leadership and share experience to enable tangible value to all who attend.
Zoe will be chairing this group to look at the current strategic topics the contact centre inductry are facing, along with a brief to look at the future forward opportunities.
- Thursday 18 November @ 3:00 pm - 5:00 pm at Virtual / Online
Book your place
To attend any of the meetings listed above, please click on the event name and send us an RSVP. Alternatively, you can contact the Group Chair on the right.
Group Chair Zoe Payne
Operational Manager at LV=
Having over 20 experience in the contact centre industry I am a passionate advocate of delivering world class customer service and driving efficiency and adaptability to meet customer demand. It has been a privilege to work with the people of leading centres to share best practice and support on the biggest challenges facing our contact industry today. As chair of the senior managers forum I look forward to collaborating with like minded forward thinking contact centre leaders, to share best practise and help lead this amazing industry forward.