Planning & MI User Group

About the group

The Planning & MI Group exists to share experiences and best practice across our region for the benefit of all.

Previous topics covered include planning for exceptional circumstances and major events (How do you plan for events like the World Cup or death of a royal?). Attendees are encouraged to suggest additional subjects for dicussion – what are your hot topics and current challenges? To attend the next meeting please contact group chair, Paul Allen

Upcoming sessions

Book your place

To attend any of the meetings listed above, please click on the event name and send us an RSVP. Alternatively, you can contact the Group Chair Paul Allen on the right.

Group Chair Paul Allen

Planning & Standards Manager, UCAS

I have 20 years contact centre operational and planning experience across a variety of industries, joining UCAS in 2014. I’m passionate about evolving contact centre resource planning and reporting to reflect increased automation and self-serve options for customers and to be at the core of employee wellbeing. The Planning & MI Group exists to share experiences and best practice across our region for the benefit of all.

Email Paul