The only regional forum for Contact Centres in the South West

Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the industry - ensuring its long term success as it diversifies in line with future customer contact strategies.

The SWCCF connects the region to collectively...

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Promote the industry as a career of choice

The SWCCF is constantly striving to ensure that the perception of the contact centre industry is a career within, as one of choice and opportunity. Working with employers, key partners and stakeholders the SWCCF is committed to promoting the industry and the blue chip companies within the South West region. This is achieved through ongoing consultation with employers, supporting schools and education establishments – UWE Bristol, and Weston College.

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Gain insight on future skills for attraction and retention

Ensuring that our members have industry-led insight to attract and retain great people. The SWCCF delivers this through workshops, research and working with key partners providing many opportunities for members to connect and learn: future digital on boarding, knowledge retention strategies, future options on learning management systems training and development. The newly launched HR & Recruiting User Group brings the region's HR professionals together to ensure they are prepared for future generations and service provision.

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Deliver thought-leadership on future CX, AI and business transformation

The SWCCF opens conversations with our robust list of suppliers and consultants to bring members an unbiased view of the options available to develop their future customer contact strategies. Workshops, site visits and case studies along with white papers are a key part of ensuring members are prepared and informed to create, develop or transform their future contact strategy.

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Connect members with the SWCCF Exchange

Exclusive to SWCCF members - the SWCCF Exchange connects offering Instant connectivity to fellow SWCCF members. It’s the SWCCF ‘s unique and instant way of members gaining information, best practice insight, building professional contacts or simply checking on current operational stats - real time access to enhance every day operational requirements.

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Virtual and live events and initiatives

The SWCCF has changed the way it delivers its events and initiatives in keeping with the way we now operate. Whilst initially such presented some challenges, we feel that the new virtual sessions work really well ensuring that we can connect with all members on a regular basis, in a dynamic and time-efficient way. No more taking us out of our working environments for hours to travel.

This is why we have made a conscious decision, that 2021 will feature our commitment to a hybrid model of delivering events & initiatives. We have really enjoyed building lasting connections and want this to continue hence, we will continue to virtually present weekly updates, monthly webinars, training and events. We will then review which live events we showcase as the year progresses.

Such an approach adds immense value to all members, keeps us connected and builds long-lasting relationships which are key values and benefit of SWCCF membership.

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Equality, Diversity
and Inclusion

The SWCCF encourages good people management and positive inclusive environments within the workplace. The forum members are called to share best practice, strategies and recognition of difference and representation of the industries workforce and customers. People policies and inclusive workplace strategies promote engagement and opportunity to support both business and individual needs.

Membership to South West Contact Centre Forum

Membership to the SWCCF really works. Don’t just take our word for it.

Katy Forsyth
Director and Owner Red Recruitment

Kerry Teagle
Specialist Frontline Manager, DHL Express

Membership has given us access to great value professional learning, development, networking and reward initiatives. Its benefit is felt throughout our call centre and our region.
Gareth Bewley,
Passenger Services Manager, Brittany Ferries