Training & Coaching User Group

About the group

An opportunity to discuss training issues with like minded people. Previous sessions have examined the role of the coach within the centre, how Screwfix have embedded coaching into their learning culture through a colleague approach and Training for the ‘Now’ and the ‘Future’.

Upcoming sessions

Book your place

To attend any of the meetings listed above, please click on the event name and send us an RSVP. Alternatively, you can contact the Group Chair on the right.

Group Chair Emily Shaw

SWCCF Trainer

I have been fortunate to be part of the Contact Centre industry for over 20 years, 15 of those heading up the L&D teams within centres such as Comet and RAC. I love this industry – I enjoy working with many inspirational people at various stages of their Contact Centre career. My passion for how people learn and the industry combine well to make a delivery of a dynamic learning solutions.

Email Emily