See our 2021 winners Recognising and rewarding outstanding performance
in the South West of England
Winners announced
FIND OUT MORE Senior Managers User Group An unique opportunity to meet and collaborate around key strategic issues that impact your business. FIND OUT MORE Vulnerable customers: launch of a 2-part programme Specially designed to give contact centres the tools they need to best serve their vulnerable customer base FIND OUT MORE Homeworking during lockdown survey Contact centre teams have adapted well to homeworking during lockdown shows new survey Re-watch sessions from the day Contact Centre Leaders Convention 2021 FIND OUT MORE Team Leader Development
Series 2021
We are delighted to announce the launch of the TLD Programme – The Agile Series – the Team Leader Development series for 2021.
FIND OUT MORE Friday Update This Friday, and every Friday at 11am WEBINAR FIND OUT MORE Team Leader Development
Series 2021
We have adapted this fantastic course to ensure all can still give all delegates a truly interactive learning experience. All future sessions for this course programme will be delivered in the virtual classroom until further notice
SWCCF User Groups FIND OUT MORE Engage your team in specific interest groups

Now more than ever is the time to pull together and navigate our way through this pandemic. Every Friday we're hosting a virtual chat to help each other through.

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The SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England

Established in 2008, the SWCCF is the only regional contact centre forum in the South West whose key purpose is to connect the customer contact industry through its many events and initiatives held throughout the year.

The forum delivers extensive support through means of sharing best practice, thought leadership strategies and sessions, timely industry research and benchmarking to ensure that all members receive exceptional value and return for their membership investment.

The SWCCF represents the region’s 250 employers who collectively employ circa 52,000 people representing Customer Contact Centres, Shared Service Centres and Customer Hubs throughout one of the largest regions in the UK, covering Bristol, Gloucester, Cheltenham, Swindon, Southampton, Bournemouth, Plymouth, Exeter and Bath.

The SWCCF represents members in both the public and private sector, along with some the UK’s largest blue-chip brands, many of whom are long standing members of the forum.

Get your business signed up today.

Membership Benefits
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Finalists announced for the VIRTUAL South West Contact Centre Awards 2020

Now a spectacular film production broadcast online across the region. A superb opportunity to showcase the amazing work you and the team have been delivering throughout the year. Ensure you take this opportunity to increase your centre’s profile both internally to the greater business and externally to the markets you serve.

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Training

The SWCCF delivers exceptional training solutions delivered by its  experienced contact centre and customer service expert Trainers who themselves are or have been a part of the industry which in turn means they fully understand the demands and needs on which  they train.

Training courses are delivered through a mix of open courses and training programmes in venues throughout the South West. These can also be developed to reflect specific bespoke operational needs delivered on-site.

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Consultancy

A one-stop check for organisations of all sizes, across all platforms and delivery. Includes on-site analysis, research and understanding, recommendations for development and support for implementation. We specifically look at The Customer, People and Organisation.

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Research

The SWCCF works closely with industry influencers, insight organisations and suppliers to bring its members useful and informative research they can apply to their businesses for both strategic and operational purposes.

NEW 2019 Salary and Benefits Research

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