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Team Leader User Group

Wednesday 27 April @ 1:00 pm - 2:00 pm

Welcome our new Team Leader user group Chair Rachel Sparkes.

Please register your interest using the below link…


Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)


We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril.  The show discussed current issues faced by Call centres including…


  • High wait times
  • Low levels of customer patience
  • High demand verses resource
  • Complex calls requiring complex solutions
  • Lack of ownership and empowerment


If you haven’t heard the show there is link below so you can listen before the user group


Jeremy Vine – Mariupol and Investment Properties – BBC Sounds


I Look forward to seeing you all on 27th April 😊

Please contact group chair, Rachel Sparkes on for information: rachel.sparkes@axahealth.co.uk


Wednesday 27 April
1:00 pm - 2:00 pm
Event Categories:


South West Contact Centre Forum

Registrations are closed for this event