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Team Leader User Group
Wednesday 27 April, 2022 @ 1:00 pm - 2:00 pm
Welcome our new Team Leader user group Chair Rachel Sparkes.
Please register your interest using the below link…
Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)
We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril. The show discussed current issues faced by Call centres including…
- High wait times
- Low levels of customer patience
- High demand verses resource
- Complex calls requiring complex solutions
- Lack of ownership and empowerment
If you haven’t heard the show there is link below so you can listen before the user group
Jeremy Vine – Mariupol and Investment Properties – BBC Sounds
I Look forward to seeing you all on 27th April 😊
Please contact group chair, Rachel Sparkes on for information: rachel.sparkes@axahealth.co.uk