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Team Leader User Group

Wednesday 27 April @ 1:00 pm - 2:00 pm

Welcome our new Team Leader user group Chair Rachel Sparkes.

Please register your interest using the below link…

 

Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)

 

We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril.  The show discussed current issues faced by Call centres including…

 

  • High wait times
  • Low levels of customer patience
  • High demand verses resource
  • Complex calls requiring complex solutions
  • Lack of ownership and empowerment

 

If you haven’t heard the show there is link below so you can listen before the user group

 

Jeremy Vine – Mariupol and Investment Properties – BBC Sounds

 

I Look forward to seeing you all on 27th April 😊

Please contact group chair, Rachel Sparkes on for information: rachel.sparkes@axahealth.co.uk

Details

Date:
Wednesday 27 April
Time:
1:00 pm - 2:00 pm
Event Categories:
,

Organizer

South West Contact Centre Forum
Email:
info@swcontactcentreforum.com

Registrations are closed for this event