Agile TLD
Team Leader
Development
Series 2021
We are delighted to announce the launch of ‘TLD Programme – The Agile Series’ – the Team Leader Development series for 2021. Following the continued success of the virtual switch of the Team Leader Development series, 2021 has taken the learnings from the virtual delivery and created 15 exciting virtual workshops to offer. Once again - these have been specifically designed for the Contact Centre Team Leader population with a focus on Team Leaders being the best they can be.
Here's what others had to say about the 2019 Series:
Each workshop will include delegates from around the UK ensuring a fully interactive, memorable, and engaging experience for all – each focuses upon critical areas that support Team Leaders to be effective within their role. There is an abundance of practical ideas and insights that the Team Leaders can implement to develop themselves and their teams. These workshops deliver a rare opportunity to share best practices within the Contact Centre environment – drawing and building upon participants' experiences.
Every workshop includes a learning review that supports the participants to reflect upon the key things that they can do immediately to be more effective in their role. ‘Discuss and Do’ is a major theme of ay TLD Programme. Action plans will be regularly encouraged, supporting the Team Leaders to develop and grow as well as advice on how to transfer the learning into practice.
Suitable for both new and established Team Leaders, this programme provides a good mix of theory and practical application so that everyone will have something fundamental to takeaway and build upon following each workshop.
Upcoming sessions
Performance Management of Hybrid Teams
Thursday 9 September @ 10:00 am - 1:00 pmBeing a Self-Aware Team Leader
Wednesday 15 September @ 10:00 am - 1:00 pmDeveloping a Coaching Culture for Team Success (Part 1)
Thursday 23 September @ 10:00 am - 1:00 pmDeveloping a Coaching Culture for Team Success (Part 2)
Wednesday 29 September @ 10:00 am - 1:00 pmDeveloping Your Personal Brand
Thursday 7 October @ 10:00 am - 1:00 pmCommunicating & Influencing for Effective Results (Part 1)
Wednesday 13 October @ 10:00 am - 1:00 pmCommunicating & Influencing for Effective Results (Part 2)
Wednesday 20 October @ 10:00 am - 1:00 pmTeam Success – Motivation, Praise & Recognition (Part 1)
Thursday 21 October @ 10:00 am - 1:00 pmTeam Success – Motivation, Praise & Recognition (Part 2)
Wednesday 3 November @ 10:00 am - 1:00 pmPlanning & Time Management to be an Effective Leader
Thursday 11 November @ 10:00 am - 1:00 pmThe Contact Centre Team Leader of 2023
Thursday 18 November @ 10:00 am - 1:00 pmCreating a Positive Team Culture
Wednesday 1 December @ 10:00 am - 1:00 pmBack to Basics of Emotional Intelligence
Thursday 2 December @ 10:00 am - 1:00 pm
Book your place
To attend any of the sessions listed above, please click on the event name and send us an RSVP. Alternatively, you can contact us on training@swcontactcentreforum.com.
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All prices +VAT |
Single session |
3 Workshops, any people |
5+ Workshops, any people |
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£250+VAT |
£675+VAT (10% off) |
£200+VAT (20% off) per Workshop |
What previous participants have said...
More information
For more information about being a part of this unique learning experience please contact us