Each workshop will include delegates from around the UK ensuring a fully interactive, memorable, and engaging experience for all – each focuses upon critical areas that support Team Leaders to be effective within their role. There is an abundance of practical ideas and insights that the Team Leaders can implement to develop themselves and their teams. These workshops deliver a rare opportunity to share best practices within the Contact Centre environment – drawing and building upon participants' experiences.

Every workshop includes a learning review that supports the participants to reflect upon the key things that they can do immediately to be more effective in their role. ‘Discuss and Do’ is a major theme of ay TLD Programme. Action plans will be regularly encouraged, supporting the Team Leaders to develop and grow as well as advice on how to transfer the learning into practice.

Suitable for both new and established Team Leaders, this programme provides a good mix of theory and practical application so that everyone will have something fundamental to takeaway and build upon following each workshop.

• Becoming a Leader and Managing a Successful Team

  Thursday 28 January @ 10:00 am - 1:00 pm

• Developing Leadership Skills to Effectively Manage Agile and Remote Teams

  Wednesday 3 February @ 10:00 am - 1:00 pm

• Employee Engagement – The New Mindset for the ‘New Norm’

  Thursday 11 February @ 10:00 am - 1:00 pm

• Performance Management of Hybrid Teams

  Thursday 25 February @ 10:00 am - 1:00 pm

• Being a Self-Aware Team Leader

  Thursday 4 March @ 10:00 am - 1:00 pm

• Developing a Coaching Culture for Team Success (Part 1)

  Wednesday 10 March @ 10:00 am - 1:00 pm

• Developing a Coaching Culture for Team Success (Part 2)

  Thursday 18 March @ 10:00 am - 1:00 pm

• Developing Your Personal Brand

  Monday 29 March @ 10:00 am - 1:00 pm

• Communicating & Influencing for Effective Results (Part 1)

  Thursday 8 April @ 10:00 am - 1:00 pm

• Communicating & Influencing for Effective Results (Part 2)

  Thursday 22 April @ 10:00 am - 1:00 pm

• Team Success – Motivation, Praise & Recognition (Part 1)

  Thursday 6 May @ 10:00 am - 1:00 pm

• Team Success – Motivation, Praise & Recognition (Part 2)

  Thursday 13 May @ 10:00 am - 1:00 pm

• Planning & Time Management to be an Effective Leader

  Thursday 20 May @ 10:00 am - 1:00 pm

• The Contact Centre Team Leader of 2023

  Thursday 27 May @ 10:00 am - 1:00 pm

• Creating a Positive Team Culture

  Thursday 17 June @ 10:00 am - 1:00 pm

• Back to Basics of Emotional Intelligence

  Wednesday 23 June @ 10:00 am - 1:00 pm

• Becoming a Leader and Managing a Successful Team

  Thursday 1 July @ 10:00 am - 1:00 pm

• Developing Leadership Skills to Effectively Manage Agile and Remote Teams

  Thursday 8 July @ 10:00 am - 1:00 pm

• Employee Engagement – The New Mindset for the ‘New Norm’

  Thursday 15 July @ 10:00 am - 1:00 pm

• Performance Management of Hybrid Teams

  Thursday 9 September @ 10:00 am - 1:00 pm

• Being a Self-Aware Team Leader

  Wednesday 15 September @ 10:00 am - 1:00 pm

• Developing a Coaching Culture for Team Success (Part 1)

  Thursday 23 September @ 10:00 am - 1:00 pm

• Developing a Coaching Culture for Team Success (Part 2)

  Wednesday 29 September @ 10:00 am - 1:00 pm

• Developing Your Personal Brand

  Thursday 7 October @ 10:00 am - 1:00 pm

• Communicating & Influencing for Effective Results (Part 1)

  Wednesday 13 October @ 10:00 am - 1:00 pm

• Communicating & Influencing for Effective Results (Part 2)

  Wednesday 20 October @ 10:00 am - 1:00 pm

• Team Success – Motivation, Praise & Recognition (Part 1)

  Thursday 21 October @ 10:00 am - 1:00 pm

• Team Success – Motivation, Praise & Recognition (Part 2)

  Wednesday 3 November @ 10:00 am - 1:00 pm

• Planning & Time Management to be an Effective Leader

  Thursday 11 November @ 10:00 am - 1:00 pm

• The Contact Centre Team Leader of 2023

  Thursday 18 November @ 10:00 am - 1:00 pm

• Creating a Positive Team Culture

  Wednesday 1 December @ 10:00 am - 1:00 pm

• Back to Basics of Emotional Intelligence

  Thursday 2 December @ 10:00 am - 1:00 pm

To attend any of the sessions listed above, please click on the event name and send us an RSVP. Alternatively, you can contact us on training@swcontactcentreforum.com.