Loading Events

Upcoming Events

Events Search and Views Navigation

Event Views Navigation

August 2020

Friday Update

Friday 7 August @ 11:00 am - 11:30 am

SWCCF & CNW is inviting you to a scheduled Zoom meeting. Topic: FRIDAY UPDATE Join Zoom Meeting https://us04web.zoom.us/j/4418059725?pwd=YVRPT1dWSFZwanN3ak55anBtSXFXZz09 Meeting ID: 441 805 9725 Passcode: 2vihZZ

Find out more »

September 2020

SWCCF TEAM LEADER User Group Tuesday 8th September

Tuesday 8 September @ 1:00 pm - 3:00 pm

SWCCF TEAM LEADER User Group Tuesday 8th September @ Capita

Find out more »

The Contact Centre Team Leader of 2023

Wednesday 9 September
Subfero, The Hub, 500 Park Avenue, Aztec West
Bristol, BS32 4RZ United Kingdom
+ Google Map
Free

With the future of AI offering a self-serve facility to our customers within the Contact Centre arena, we are working towards building teams of ‘super agents’. With this in mind – we need leaders who offer strong, passionate, capable and knowledgeable traits. This 1 day session looks at what makes a good leader, what leadership styles are appropriate and when as well as how to inspire your team to deliver great performance. In addition, this interactive workshop will benefit from…

Find out more »

Planning, Analysis & Insight User Group

Thursday 10 September
Free
Find out more »

Team Leader Convention 2020

Wednesday 16 September
TBC

More information to follow about the exciting 2020 installment of the Team Leader Convention.

Find out more »

Quarterly Forum Thursday 24th September 2020

Thursday 24 September @ 9:00 am - 1:00 pm

Join us at the 2019 Contact Centre of the Year, where the management team will share their winning tips. Hurry, book your place today.

Find out more »

Developing a Team Culture

Wednesday 30 September
Subfero, The Hub, 500 Park Avenue, Aztec West
Bristol, BS32 4RZ United Kingdom
+ Google Map
Free

Aimed at a Team Leader with 6 months plus exposure to leading. This workshop will leave the Team Leaders exploring team dynamics to return to their teams to make a difference. Team Leaders will be challenged to consider how to effectively start engaging and motivating their teams which in turn will transform their teams to high performing teams. By the end of this interactive workshop, Team Leaders will be visioning for the future and take away a plan on how…

Find out more »

November 2020

Back to Basics of Emotional Intelligence

Wednesday 11 November
Subfero, The Hub, 500 Park Avenue, Aztec West
Bristol, BS32 4RZ United Kingdom
+ Google Map
Free

What is Emotional Intelligence? Team Leaders are often faced with the challenges associated with different personalities and how you as a leader handle the daily situations is paramount to making better leaders. This 1 day workshop explores the basics of emotional intelligence and what it means to be emotionally intelligent. Listen to an industry expert as they explain how this can work within a successful team within a thriving brand. Key outputs include: An opportunity to learn emotional intelligence methodology…

Find out more »

SWCCF Team Leader User Group Thursday 12th November

Thursday 12 November @ 1:00 pm - 3:00 pm

SWCCF Team Leader User Group Thursday 12th November at UCAS

Find out more »

Planning, Analysis & Insight User Group

Thursday 19 November
Free
Find out more »
+ Export Events