Question Time

Virtual / Online

SAVE THE DATE  Question Time - WEDNESDAY 28TH JULY - 2PM Join us for this bi-monthly opportunity to ask contact centre influencers your questions on their area of expertise and influence.  Title - CX: Proving that it works We are (mostly) convinced that enhancing customer experience will result in better engagement, loyalty and profitability / results. How can we prove it? Register today >>> https://us02web.zoom.us/webinar/register/WN_-zLP8nvRQHK4cgmt7DNpJg

Question Time – CX: Proving it works

Virtual / Online

We are (mostly) convinced that enhancing customer experience will result in better engagement, customer loyalty, profitability and results.  Ask the panel to prove it? Speakers Steve Sullivan Channel Doctors 20 years on, Steve is still hoping to prove what he thinks he knows; that better customer experience does drive loyalty and profitability Mat Cornish Avaya Operational effectiveness is optimised by, and predicated on, a composable customer journey delivering exemplary CX. Compose with aplomb, reap rewards. Ben Booth MaxContact Voice analytics has the power to transform; it helps us truly understand customers and ultimately what’s driving success and failure. Katy Forsyth red Recruitment Great contact centres require great people!  Only by recruiting and retaining talented agents can we deliver CX that ... Read More