Loading view.
Planning, Analysis & Insights User Group
Virtual / OnlineSMUG – Heating or Eating
Virtual / OnlineLeadership in advance of winter. Let’s look at the impact of cost of living increases on customers’ behaviour and what our organisation needs to do in response. Eg you might be an insurance company with no obvious immediate connection to heating/eating, however customers may be looking to reduce costs in all areas, which might mean more shopping around, different decision making criteria, more price challenges, some tough thinking about what they really value and what is a nice to have, heating using different methods and different risks, some customers deciding to risk not having insurance at all with a knock on effect for claims involving uninsured drivers, increased payment failures, canx DDs, increase in fraudulent claims etc and the pressure ... Read More
Agents User Group
Virtual / OnlineAGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
Planning, Analysis & Insights User Group
Virtual / OnlinePublic Sector User Group
Virtual / OnlineTeam Leader User Group
Virtual / OnlineWelcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link… Team Leader User Group | South West Contact Centre Forum (swccf.co.uk) We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril. The show discussed current issues faced by Call centres including… High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment If you haven’t heard the show there is link below so you can listen before the user group Jeremy Vine - Mariupol and Investment Properties - BBC Sounds I Look forward to seeing you all on 27th April 😊 ... Read More
Agents User Group
Virtual / OnlineAGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
Public Sector User Group
Virtual / OnlineTeam Leader User Group
Virtual / OnlineWelcome our new Team Leader user group Chair Rachel Sparkes. Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach. The business world continues to recognise the value of coaching, more & more corporates are turning to coaches for support. This session will focus on; enabling effective & healthy communication at all levels of the organisation; development & change from the individual, leaders & team; and how this can apply to all parts of our lives. Emma Nesta, ICF Accredited Coach “How awareness of our Transactions can ... Read More