Team Leader User Group

Virtual / Online

Welcome our new Team Leader user group Chair Rachel Sparkes.   Agenda Welcome – By Jane Introduction to TM user group in 2022 – by me Outline of discussion regarding Future topics – what topic and why it’s important/relevant Split into 2 Break out groups – To discuss and agree on top 3 hot topics for 2022 TM User group discussions Re-convene – to share discussions had and agreed top 3 topics with whole group and discuss Wrap up

Agents User Group

Virtual / Online

This session welcomes, Emma Nesta, Membership Support Manager of the SWCCF & CNW. Emma is also a Vocal & Communications Coach and has coached singers, speakers and Contact Centre agents across the UK.  Join us to explore and gain awareness of the importance of your voice as a tool of being a Contact Centre Agent. In this session you will explore: Vocal Health & Fatigue Warm Ups, Tips & Tricks for optimum vocal delivery Pitch, Pace, Tone Articulations Vocal Mirroring Choice of words & accents

Team Leader User Group

Virtual / Online

Welcome our new Team Leader user group Chair Rachel Sparkes.   Agenda Welcome – By Jane Introduction to TM user group in 2022 – by me Outline of discussion regarding Future topics – what topic and why it’s important/relevant Split into 2 Break out groups – To discuss and agree on top 3 hot topics for 2022 TM User group discussions Re-convene – to share discussions had and agreed top 3 topics with whole group and discuss Wrap up

Agents User Group

Virtual / Online

This session welcomes, Emma Nesta, Membership Support Manager of the SWCCF & CNW. Emma is also a Vocal & Communications Coach and has coached singers, speakers and Contact Centre agents across the UK.  Join us to explore and gain awareness of the importance of your voice as a tool of being a Contact Centre Agent. In this session you will explore: Vocal Health & Fatigue Warm Ups, Tips & Tricks for optimum vocal delivery Pitch, Pace, Tone Articulations Vocal Mirroring Choice of words & accents