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Training & Coaches User Group – People Development – The Award Winning Journey, Career Planning & Progression

Virtual / Online

People Development – The Award Winning Journey, Career Planning & Progression Join us as we learn the story of how Nisbets became the winners of the People Development award at the 2022 SWCCF Awards.  Matt Berry will be sharing his success and leading a group session to discuss and share ideas for progression within your business.   0900 – 0905:  Welcome 0905 – 0920:  The Winners Story – People Development, Matt Berry, Nisbets 0920 – 0940:  Discussion/Breakout 0940 – 0955:  Share best practice/round up 0955 – 1000:  Thanks & Close   Topic: CNW & SWCCF Training & Coaching User Group Time: This is a recurring meeting Meet anytime   Join Zoom Meeting https://us02web.zoom.us/j/86513164660?pwd=RGRWYllUMWp3Z21ZbkxnNjg2c3YyUT09   Meeting ID: 865 1316 4660 Passcode: ... Read More

Planning, Analysis & Insights User Group

Virtual / Online

Planning Personnel, this month is a time for celebration and reflection especially after the last 12-24 months and the challenges the WFM teams have experienced up and down the country. Although it is the team leaders and management that are directly dealing with the day to day challenges that have been presented to them regarding sickness / mental health / attrition etc it is our teams that have to scoop up all these pieces and make a formed jigsaw and maintain a functional call centre. During the session we will be splitting into 3 components using breakout rooms to discuss the following: What have been the most significant / top 3 challenges to your team during 2022 and how have ... Read More

Team Leader User Group

Virtual / Online

Welcome our Team Leader user group Chair Rachel Sparkes.   Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.          

Senior Managers User Group

Virtual / Online

Senior Managers User Group Good practice in CX for Senior Managers Christmas sends us all on rampant buying spree and it’s a timely point in the year to consider what good practice in providing products and services for customers looks like in 2022 and how it will be different in 2023. As Senior Managers, its crucial to keep stimulating our brains with fresh CX approaches to keep our own organisations relevant and driving forward. We’re going to use The New Consumer Duty as an example – it requires organisations to consider the needs, characteristics and objectives of their customers – including those with characteristics of vulnerability – and how they behave, at every stage of the customer journey. As well ... Read More

Agents User Group

Virtual / Online

Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.    

Preparing to Tackle Contact Centre Recruitment in 2023

Virtual / Online

Considering 2023's contact centre trends and predictions and the resulting recommendations for recruitment and retention strategies. It’s that time of year again! We’re coming up to Christmas, so that must mean that it’s time for Red Recruitment’s annual seminar all about planning your contact centre recruitment for next year. This is a paid-for event which is there to deliver real value. It will leave you with lots of data and insight to help you plan and design successful contact centre recruitment strategies for 2023. Included will be; ▪️ An overview of the key trends that are expected to hit contact centre jobs and workers in 2023. Looking at these predictions, their impacts on recruitment and top tips to deliver recruitment and retention initiatives against ... Read More

Team Leader User Group – What makes up your people plan with Matt Berry, Nisbets

Virtual / Online

Join Matt Berry, Nisbets and Jane Thomas, SWCCF & CNW Managing Director  for this extra session to end 2022! What makes up your people plan – wellbeing, career development, attraction, values, flexible working – the importance of all these elements. Importance of & how to involve colleagues in the process Share & go through our people plan from last year SWCCF & CNW is inviting you to a scheduled Zoom meeting. Topic: Team Leader User Group Time: Dec 14, 2022 10:00 AM London Join Zoom Meeting https://us02web.zoom.us/j/85839742329?pwd=dXM0c2U1eHJINk1QVXcrem5MMEpWZz09 Meeting ID: 858 3974 2329 Passcode: 989835

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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