Welcome our Team Leader user group Chair Rachel Sparkes. Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.
Join us in welcoming guest speaker, Hannah Gooch, Head of Talent Acquisition at OVO Energy to this months HR & Recruitment User Group. During the session we will hear from Hannah who is responsible for the recruitment strategy for one the UK’s leading Contact Centre employers. We will hear how OVO Energy successfully recruit and onboard large numbers of agents in today’s challenging people climate and understand from Hannah OVO’s challenges and strategies for success. This is an interactive session with opportunity to ask Hannah any questions that you might have. RSVP to register your interest & for email updates or access the meeting here >>> Microsoft Teams meeting Join on your computer, mobile app or room device Click here ... Read More
People Development – The Award Winning Journey, Career Planning & Progression Join us as we learn the story of how Nisbets became the winners of the People Development award at the 2022 SWCCF Awards. Matt Berry will be sharing his success and leading a group session to discuss and share ideas for progression within your business. 0900 – 0905: Welcome 0905 – 0920: The Winners Story – People Development, Matt Berry, Nisbets 0920 – 0940: Discussion/Breakout 0940 – 0955: Share best practice/round up 0955 – 1000: Thanks & Close Topic: CNW & SWCCF Training & Coaching User Group Time: This is a recurring meeting Meet anytime Join Zoom Meeting https://us02web.zoom.us/j/86513164660?pwd=RGRWYllUMWp3Z21ZbkxnNjg2c3YyUT09 Meeting ID: 865 1316 4660 Passcode: ... Read More
Planning Personnel, this month is a time for celebration and reflection especially after the last 12-24 months and the challenges the WFM teams have experienced up and down the country. Although it is the team leaders and management that are directly dealing with the day to day challenges that have been presented to them regarding sickness / mental health / attrition etc it is our teams that have to scoop up all these pieces and make a formed jigsaw and maintain a functional call centre. During the session we will be splitting into 3 components using breakout rooms to discuss the following: What have been the most significant / top 3 challenges to your team during 2022 and how have ... Read More
Welcome our Team Leader user group Chair Rachel Sparkes. Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.
Senior Managers User Group Good practice in CX for Senior Managers Christmas sends us all on rampant buying spree and it’s a timely point in the year to consider what good practice in providing products and services for customers looks like in 2022 and how it will be different in 2023. As Senior Managers, its crucial to keep stimulating our brains with fresh CX approaches to keep our own organisations relevant and driving forward. We’re going to use The New Consumer Duty as an example – it requires organisations to consider the needs, characteristics and objectives of their customers – including those with characteristics of vulnerability – and how they behave, at every stage of the customer journey. As well ... Read More
