1. Events
  2. User Groups

Events Search and Views Navigation

Event Views Navigation

Today

Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023  

Team Leaders User Group

Virtual / Online

Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Health & Wellbeing Special Interest Group: 3

Virtual / Online

In this shortened 1-hour session, we’ll explore your health and wellbeing needs and wants, and discuss how the special interest group and future research projects could support your needs and wants. This session is appropriate for people of any job role to attend, including senior leadership, HR, team leaders and on. This is your chance to shape the interest group and future research projects that you can take part in and benefit from. Making positive change happen in your organisation, and how to maintain it The research team will share new data on what influences the adoption, implementation and maintenance of health and wellbeing policies and interventions in contact centres. We’ll explore, discuss and debate examples of workplace wellbeing accreditation ... Read More

£99

Team Leaders User Group

Virtual / Online

Please be advised this session will start at 9.30am for this session only. Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm  

Training & Coaching User Group

Virtual / Online

We are delighted to be offering a 3 part ‘Training & Coaching User Group’ for February, March and April and we would love to welcome you and your teams at these virtual events where the group will be exploring ‘Induction’ – this will be split into 3 great parts where we will be reviewing: Setting the scene for Induction – ‘Induction Pow-Wow’, February 2023 Induction – The Structure, March 2023 with GUEST SPEAKER GREG ROBERTS from OVO Induction – Retention, April 2023  

Agent User Group

Virtual / Online

In May we will be joined by Garry Gormley of Fab solutions   Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence  

Team Leaders User Group

Virtual / Online

This month’s  User Group is set to be a great one, where we are taking a ‘deep dive’ into Health and Wellbeing from many perspectives to include; Your Company – what initiatives are you doing to promote and nurtureH&WB within your teams, developing a culture that is meaningful. Your Teams – How do you make sure your teams are fighting fit? Understanding you are not medical experts You! – The importance of being a role model - What are you doing to make sure you are at the top of your game!   To help us with this session, we have the pleasure of welcoming Zoe Bell – Lead Researcher -  Liverpool John Moores University to join us. Zoe  is ... Read More

Planning, Analysis & Insight User Group

UCAS, Rosehill, New Barn Ln, Cheltenham GL52 3LZ UCAS, Rosehill, New Barn Lane, Cheltenham, United Kingdom

Location : UCAS, Rosehill, New Barn Ln, Cheltenham GL52 3LZ Headline Topic : What objectives and performance metrics Resource Planners are assessed / performance managed on?  

Transformation & Innovation User Group

Virtual / Online

A quarterly group, exploring the technological advances and digital approaches that are changing service models across all centres, this group  discusses the emerging strategic priorities and the tools and techniques leaders must adopt to secure an operational advantage.    

Upcoming Events

Event

Health & Wellness Special Interest Group

Recent News Posts

MARCE Awards 2023

Ascensos partners myConsole in BPO ESG first

Route 101 Unveils New Training Packages to Empower Zendesk Users

Image

SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

What we do

Membership

Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

Learn More

Copyright © South West Contact Centre Forum 2021

Website design and development by Candid Creative Studio.