AGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
Calling all planning and operational personnel! This is your opportunity to explore timely business requirements. Management of the workforce via hybrid modelling. More with less, into 2023 and beyond.We are delighted to announce an exciting and insightful session as our next Planning & Analysis User Group. We welcome key speakers covering the topics which every planning and operational lead needs to make informed decisions during these challenging times. Topics Management of workforce via hybrid modelling Health & Wellbeing – Research & User Group More with less into 2023 and beyond Agenda 11am Introduction and welcome 11:05am “Hybrid work is here to stay – impacts on managing your workforce” 11:35am “Why health and wellbeing forms part of the solution” 11:45am ... Read More
Leadership in advance of winter. Let’s look at the impact of cost of living increases on customers’ behaviour and what our organisation needs to do in response. Eg you might be an insurance company with no obvious immediate connection to heating/eating, however customers may be looking to reduce costs in all areas, which might mean more shopping around, different decision making criteria, more price challenges, some tough thinking about what they really value and what is a nice to have, heating using different methods and different risks, some customers deciding to risk not having insurance at all with a knock on effect for claims involving uninsured drivers, increased payment failures, canx DDs, increase in fraudulent claims etc and the pressure ... Read More
Join us and welcome guest speaker Alyson Hanely, Europa and her Learning & Development Manager covering hot topics for discussion: • Hybrid/Remote/Office based working and the impact on agents • How to keep a Positive Mindset We look forward to welcoming you REGISTER >>> Hi there, You are invited to a Zoom meeting. When: Sep 6, 2022 12:30 PM London Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
Our inaugural meeting will introduce the SIG and the umbrella health and wellbeing project. We’ll explore how your centre will benefit and can get involved. Plus, we’ll take a look at why employee health and wellbeing is vital for organisational success and reflect on why employee health and wellbeing is important for our organisations. You are invited to a Zoom meeting. When: Oct 12, 2022 10:30 AM London Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZ0vfuysqT0rH9JYKAVmwd9AbxpjC_P2QJ0m After registering, you will receive a confirmation email containing information about joining the meeting.
Welcome our Team Leader user group Chair Rachel Sparkes. Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.
Join us in welcoming guest speaker, Hannah Gooch, Head of Talent Acquisition at OVO Energy to this months HR & Recruitment User Group. During the session we will hear from Hannah who is responsible for the recruitment strategy for one the UK’s leading Contact Centre employers. We will hear how OVO Energy successfully recruit and onboard large numbers of agents in today’s challenging people climate and understand from Hannah OVO’s challenges and strategies for success. This is an interactive session with opportunity to ask Hannah any questions that you might have. RSVP to register your interest & for email updates or access the meeting here >>> Microsoft Teams meeting Join on your computer, mobile app or room device Click here ... Read More
