Team Leader User Group
Team Leader User Group
Welcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link… Team Leader User Group | South West Contact Centre Forum (swccf.co.uk) We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril. The show discussed current issues faced by Call centres including… High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment If you haven’t heard the show there is link below so you can listen before the user group Jeremy Vine - Mariupol and Investment Properties - BBC Sounds I Look forward to seeing you all on 27th April 😊 ... Read More