Friday Update
Virtual / Onlinehttps://swccf.co.uk/friday-update/
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Public Sector User Group
Virtual / OnlineFriday Update
Virtual / Onlinehttps://swccf.co.uk/friday-update/
Friday Update
Virtual / Onlinehttps://swccf.co.uk/friday-update/
Team Leader User Group
Virtual / OnlineTraining & Coaching & Team Leader User Group – Coaching Methodology
Virtual / OnlineThis month we are bringing the Training & Coaching and Team Leaders user group together for PART II. If you missed the last session, there will be a refresher at the beginning along with opportunity to discuss best practice with other team leaders and coaches. Join us on Tuesday 28th June at 9am where our Team Leader and Training & Coaching User Group will be continuing the Coaching Methodology and Culture. Group Chair s Rachel Sparkes, Axa Team Leader, L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach will host. The business world continues to recognise the value of coaching, more & more corporates are turning to coaches for support. This session will focus on; enabling effective & healthy ... Read More
Senior Managers User Group – The Art of the Possible
Virtual / OnlineThe Art of the Possible Have you ever wished you could collaborate more with other leaders who face similar challenges to you and are also spearheading change in their respective organisations? Getting a strong perspective on what everyone else is focused on, what’s working and what’s not? That’s what this forum is all about – 120 minutes collaborating and no navel gazing! Together we will explore different sectors, draw inspiration and learnings, share ideas and motivate each other. Our time together will be energetic, highly engaging and thought provoking – you’ll leave bursting with ideas and confidence. In our June session, we’re going to take a look at some highly disruptive brands who have taken a wholly unique approach and ... Read More
Addressing Today’s Key Homeworking Challenges
Virtual / OnlineAddressing Today’s Key Homeworking Challenges - Thursday 30th June 2022 - 12 noon - 1pm Chair: Jane Thomas, South West Contact Centre Forum and Call North West In this webinar, we'll discuss the key homeworking issues facing businesses today, including: • How to better manage the consequences of cost of living increases • Dealing with vulnerable customers • Overcoming recruitment challenges with a WFH/hybrid model • Addressing ‘time to competency’ concerns • Employee engagement in a WFH/hybrid setting • Retraining team leaders to better manage/communicate with homeworkers • Bursting the bubble of WFM misconceptions Using WFH resources to overcome imbalances in consumer demand Who should attend This online workshop is targeted at Senior Directors and Managers who are currently ... Read More