Addressing Today’s Key Homeworking Challenges - Thursday 30th June 2022 - 12 noon - 1pm Chair: Jane Thomas, South West Contact Centre Forum and Call North West In this webinar, we'll discuss the key homeworking issues facing businesses today, including: • How to better manage the consequences of cost of living increases • Dealing with vulnerable customers • Overcoming recruitment challenges with a WFH/hybrid model • Addressing ‘time to competency’ concerns • Employee engagement in a WFH/hybrid setting • Retraining team leaders to better manage/communicate with homeworkers • Bursting the bubble of WFM misconceptions Using WFH resources to overcome imbalances in consumer demand Who should attend This online workshop is targeted at Senior Directors and Managers who are currently ... Read More
https://swccf.co.uk/friday-update/
AGENT FEST 2022 REGISTER TODAY >>> https://swccf.co.uk/agentfest2022/ Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.
CANCELLED This meeting is now being replaced with the Recruitment Summit FULL DETAILS TO FOLLOW...
Next Generation Contact Centre How Gen Z/ Millennial customers and employees will shape your future operations. REGISTER FOR DIRECT ZOOM LINK INTERACTIVE WEBINAR https://us02web.zoom.us/webinar/register/WN_zLQlcnOIR6OL3WZcbf4Sjg 7TH JULY 12.30PM - 1.30PM Your contact centre is key to the customer experience and business success but customers and employees needs are changing fast. Join us for this interactive webinar where we will be sharing key insights that help you and your business make better informed decisions. Through this session we will discuss and answer questions around: Feedback on Talkdesk customer research and generational differences in behaviours for employees and customers (Gen Z and Millennials) Challenges for the contact centre operators including Productivity and Customer Experience How Next Generation Contact Centres will need to provide ... Read More
https://swccf.co.uk/friday-update/
https://swccf.co.uk/friday-update/