Next Generation Contact Centre How your customers and Gen Z & Millennial employees will shape your operations.
Thursday 7 July @ 12:30 pm - 1:30 pm
Next Generation Contact Centre
How Gen Z/ Millennial customers and employees will shape your future operations.
INTERACTIVE WEBINAR7TH JULY 12.30PM – 1.30PMYour contact centre is key to the customer experience and business success but customers and employees needs are changing fast.Join us for this interactive webinar where we will be sharing key insights that help you and your business make better informed decisions.Through this session we will discuss and answer questions around:
- Feedback on Talkdesk customer research and generational differences in behaviours for employees and customers (Gen Z and Millennials)
- Challenges for the contact centre operators including Productivity and Customer Experience
- How Next Generation Contact Centres will need to provide a better employee experience, Faster on boarding ,Reduce dependence on experienced team members and deliver better insights to the business
- Why & how greater Automation is key to success – How AI provides a rich data source to help serve customers better and enabling more Automation and Self Service
- What skills will be needed in the future for the Contact centre manager to support the Next Generation Contact Centre
- Finally, how to make the case for change internally to Leadership?HURRY BOOK YOUR PLACES NOW!Join us – July 7th 12.30pm – 1.30pm