Join group chair Paul Sanders, Towergate for this months insightful session. Register to attend, & receive your link >>> https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUhBjt1h1j7PH2 AGENDA 10:00 – 10:05 Introductions 10:05 – 10:25 What are our top 3 deliverables for 2024? 10:25 – 10:35 With all the measures applied for our front-line staff, how and what do we assess agent performance within WFM? 10:35 – 10:50 What have been our most successful moments in 2023? 10:50 – 10:55 Closing comments and round-up