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Planning, Analysis & Insight User Group

Tuesday 28 November, 2023 @ 10:00 am - 11:00 am

Join group chair Paul Sanders, Towergate for this months insightful session.

Register to attend, & receive your link >>> https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUhBjt1h1j7PH2

AGENDA

10:00 – 10:05 Introductions

10:05 – 10:25 What are our top 3 deliverables for 2024?

10:25 – 10:35 With all the measures applied for our front-line staff, how and what do we assess agent performance within WFM?

10:35 – 10:50 What have been our most successful moments in 2023?

10:50 – 10:55 Closing comments and round-up

 

Details

Date:
Tuesday 28 November, 2023
Time:
10:00 am - 11:00 am
Event Categories:
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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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