Direct Link to Zoom Registration here >>> https://us02web.zoom.us/meeting/register/tZwud-6spzwoH9aEraZ6GYhlN_najBJCXFJg     ‘A contact centre recruitment update for 2022 – How contact centres are setting themselves up for success in attraction, recruitment and retention’. An opportunity to meet like-minded Recruitment and HR professionals from within the contact centre industry in the south west and northern regions.  This will be a virtual discussion and debate, chaired by Katy Forsyth, MD of Red Contact Centres.  The session will give you the opportunity to hear about fellow industry peers’ experiences, initiatives and will give plenty of examples of current best practice and thinking. Date:     Wednesday March 9th Time:     1pm – 2pm.  

Join us in welcoming guest speaker, Hannah Gooch, Head of Talent Acquisition at OVO Energy to this months HR & Recruitment User Group. During the session we will hear from Hannah who is responsible for the recruitment strategy for one the UK’s leading Contact Centre employers. We will hear how OVO Energy successfully recruit and onboard large numbers of agents in today’s challenging people climate and understand from Hannah OVO’s challenges and strategies for success. This is an interactive session with opportunity to ask Hannah any questions that you might have. RSVP to register your interest & for email updates or access the meeting here >>> Microsoft Teams meeting Join on your computer, mobile app or room device Click here ... Read More

‘Register for the upcoming SWCCF and CNW Recruitment and HR User Group focused on salary and reward packages in contact centres in 2023   March 8th, 1pm – 2.30pm on Zoom   We will be discussing how we expect contact centre salaries to be affected by the 9.7% rise in Living Wage from April 1st this year.  The session will explore with the group how and if the industry is altering its salaries and reward models to make sure that we continue to attract talent for our centres, whilst meeting business budget pressures.   We’ll also be discussing 2023’s people compliance challenges, discussing how the industry can improve new starter journeys whilst satisfying the increasing business pre-start check regulations.   ... Read More

Preparing your recruitment and people strategies for winter What we’re expecting from the contact centre labour market when we consider the current economic and industry trends. An overview of the recent labour force and economic numbers and their expected impact on contact centre recruitment and retention Preparing recruitment and training strategies for the impact of technology and transformation ZOOM LINK >>>