Download the Agenda >>> Forums_FOT_Feb23_Agenda_v1 Site visit to OVO Energy's Bristol HQ 13 February 2022, 9:30am - 12:30pm OVO Energy, 1 Rivergate Temple Quay Bristol, BS1 6ED 9.30am Registration, refreshments and networking 10am Welcome from Jane Thomas, SWCCF 10.05am Kirstie Grimmett, Senior Customer Care Operations Manager, OVO The Energy Market Industry overview: recent and current challenges · The Customer Our People Support Account Management 10.35am Welcome from Piers Brown and Ian Chappell, Centrical 10.45am Visit the Discovery Hubs 1. 2. 3. 4. 5. Target Operating Model Transformation – why, how and lessons learnt. Talent Attraction – moving from competencies to behaviours Winning as a team – solving problems and delighting customers together Learning and Coaching – making learning and coaching ... Read More