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Forums on Tour: Site visit OVO Energy
Monday 13 February, 2023 @ 9:30 am - 12:30 pm
Download the Agenda >>> Forums_FOT_Feb23_Agenda_v1
Site visit to OVO Energy’s Bristol HQ
13 February 2022, 9:30am – 12:30pm
OVO Energy, 1 Rivergate Temple Quay Bristol, BS1 6ED
9.30am Registration, refreshments and networking
10am Welcome from Jane Thomas, SWCCF
10.05am Kirstie Grimmett, Senior Customer Care Operations Manager, OVO
The Energy Market Industry overview: recent and current challenges ·
The Customer
Our People Support Account Management
10.35am Welcome from Piers Brown and Ian Chappell, Centrical 10.45am Visit the Discovery Hubs
1. 2. 3. 4. 5.
Target Operating Model Transformation – why, how and lessons learnt. Talent Attraction – moving from competencies to behaviours
Winning as a team – solving problems and delighting customers together Learning and Coaching – making learning and coaching impactful Engagement matters – retaining and engaging agents and team-leaders
12.15pm Regroup, Q&A
12.30pm Close and Centrical Demo Desk
Thank you to our hosts today: Kirstie Grimmett and the OVO Energy team, as well as Centrical for supporting the event.