Join us for the first of our live forums as we visit Sitel Plymouth sharing their insights on delivering outstanding service to blue chip brands John Lewis & Waitrose along with operational insights including resourcing & employee engagement. REGISTER YOUR PLACE TODAY
Download the Agenda >>> Forums_FOT_Feb23_Agenda_v1 Site visit to OVO Energy's Bristol HQ 13 February 2022, 9:30am - 12:30pm OVO Energy, 1 Rivergate Temple Quay Bristol, BS1 6ED 9.30am Registration, refreshments and networking 10am Welcome from Jane Thomas, SWCCF 10.05am Kirstie Grimmett, Senior Customer Care Operations Manager, OVO The Energy Market Industry overview: recent and current challenges · The Customer Our People Support Account Management 10.35am Welcome from Piers Brown and Ian Chappell, Centrical 10.45am Visit the Discovery Hubs 1. 2. 3. 4. 5. Target Operating Model Transformation – why, how and lessons learnt. Talent Attraction – moving from competencies to behaviours Winning as a team – solving problems and delighting customers together Learning and Coaching – making learning and coaching ... Read More
Since 1998, we’ve been providing small businesses with the essential services they need. We offer a wider range of services, a higher quality of customer care and a lower price than the industry incumbents, and we do it by challenging the way things are done and upholding our core values: Passionate, Straightforward, United and Innovative. Download info sheet
The Foundever Team, in association with SWCCF and Call North West, is delighted to invite you to a CX Lab, where they will be showcasing how they enhance the customer and agent experience by streamlining their use of technology. Download info sheet
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