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Senior Managers User Group
Thursday 18 November, 2021 @ 3:00 pm - 5:00 pm
An invite to all senior contact centre managers, this is your unique opportunity to meet and collaborate around key strategic issues that impact your business. Zoe Payne, Operations Manager at LV= is Chair of the group, using her vast experience to ensure an effective meeting. Zoe has a key focus to look at current strategic topics, along with a brief to look at ‘future ready’ opportunities.
The primary objective of this group is to offer the opportunity for Senior Managers (Those would have responsibility for P/L and Direct Reports) to collectively come together to discuss key strategic matters within their respective centres or as an industry at large. All sessions are geared to offer insight, thought leadership and share experience to enable tangible value to all who attend.