“Turning your Complaint customers Into Ambassadors” with Fab Solutions Agenda How to defuse complaints Pain and gain conversations Making an Actionable difference Emotionally intelligent complaint handling - seek first to understand! REGISTER DIRECT FOR ZOOM LINK https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz
Welcome our new Team Leader user group Chair Rachel Sparkes. Agenda Welcome – By Jane Introduction to TM user group in 2022 – by me Outline of discussion regarding Future topics – what topic and why it’s important/relevant Split into 2 Break out groups – To discuss and agree on top 3 hot topics for 2022 TM User group discussions Re-convene – to share discussions had and agreed top 3 topics with whole group and discuss Wrap up
