Next Generation Contact Centre How Gen Z/ Millennial customers and employees will shape your future operations.    INTERACTIVE WEBINAR 7TH JULY 12.30PM - 1.30PM Your  contact centre is key to the customer experience and business success but customers and employees needs are changing fast. Join us for this interactive webinar  where we will be sharing key insights that help you and your business make better informed decisions. Through this session we will discuss and answer questions around: Feedback on Talkdesk customer research and generational differences in behaviours for employees and customers (Gen Z and Millennials) Challenges for the contact centre operators including Productivity and Customer Experience How Next Generation Contact Centres will need to provide a better employee experience, Faster ... Read More