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Agile TLD 2022: Becoming a Leader and Managing a Successful Team

Thursday 20 January @ 10:00 am - 1:00 pm

Offering 5 key features required to manage a team, this workshop helps the delegates to enhance the understanding for ‘the team’. This interactive workshop is all about knowing your people, knowing how you can make a successful team and use their strengths to gain maximum performance. Suitable for Team Leaders new to role or a platform to reground Team Leaders getting back to the basics of managing a team to perform.

Key Outputs

  • The performance gap, a performing and an underperforming agent.
  • Managing ‘Skill’ and ‘Will’ related issues.
  • Coaching verses Feedback
  • The basic of solid team motivation.
  • Praise and recognition through understanding the needs of a team.


Thursday 20 January
10:00 am - 1:00 pm
Event Category:


South West Contact Centre Forum

Registrations are closed for this event