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Today
April 2021
Thu 22
Thursday 22 April @ 10:00 am - 1:00 pm

Communicating & Influencing for Effective Results (Part 2)

May 2021
Thu 6
Thursday 6 May @ 10:00 am - 1:00 pm

Team Success – Motivation, Praise & Recognition (Part 1)

Thu 13
Thursday 13 May @ 10:00 am - 1:00 pm

Team Success – Motivation, Praise & Recognition (Part 2)

Thu 20
Thursday 20 May @ 10:00 am - 1:00 pm

Planning & Time Management to be an Effective Leader

Thu 27
Thursday 27 May @ 10:00 am - 1:00 pm

The Contact Centre Team Leader of 2023

June 2021
Thu 17
Thursday 17 June @ 10:00 am - 1:00 pm

Creating a Positive Team Culture

Wed 23
Wednesday 23 June @ 10:00 am - 1:00 pm

Back to Basics of Emotional Intelligence

July 2021
Thu 1
Thursday 1 July @ 10:00 am - 1:00 pm

Becoming a Leader and Managing a Successful Team

Thu 8
Thursday 8 July @ 10:00 am - 1:00 pm

Developing Leadership Skills to Effectively Manage Agile and Remote Teams

Thu 15
Thursday 15 July @ 10:00 am - 1:00 pm

Employee Engagement – The New Mindset for the ‘New Norm’

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Recent News Posts

Contact centre teams have adapted well to homeworking during lockdown shows new survey

South West Contact Centre Forum and Call North West proudly present Mental Health & Wellbeing Insight Courses 2021 with Nick Elston

Happy Homeworkers Means Happy Customers

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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