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June 2022
Thu 9
Thursday 9 June

Agile TLD 2022: Being a Self-Aware Team Leader

Virtual / Online
Thu 16
Thursday 16 June

Agile TLD 2022: Team Success – Motivation, Praise & Recognition (1 of 2)

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Thu 30
Thursday 30 June

Agile TLD 2022: Team Success – Motivation, Praise & Recognition (2 of 2)

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July 2022
Wed 6
Wednesday 6 July

Agile TLD 2022: Planning & Time Management to be an Effective Leader

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Calling Time on Poor Health in Contact Centres

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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