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Agents User Group

Tuesday 7 June, 2022 @ 12:30 pm - 1:30 pm

“Turning your Complaint customers Into Ambassadors” with Fab Solutions 

Agenda

  • How to defuse complaints
  • Pain and gain conversations
  • Making an Actionable difference
  • Emotionally intelligent complaint handling – seek first to understand!

REGISTER DIRECT FOR ZOOM LINK https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz

Details

Date:
Tuesday 7 June, 2022
Time:
12:30 pm - 1:30 pm
Event Categories:
,

Organizer

South West Contact Centre Forum
Email:
info@swcontactcentreforum.com

Venue

Virtual / Online

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

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