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Agent User Group

Tuesday 5 December, 2023 @ 12:30 pm - 1:30 pm

In May we will be joined by Garry Gormley of Fab solutions

 

  • Attract and retain customers through great customer experiences
  • Active listening skills
  • Questioning skills
  • Ways to build rapport
  • Emotional Intelligence

 

Details

Date:
Tuesday 5 December, 2023
Time:
12:30 pm - 1:30 pm
Event Categories:
,

Organizer

South West Contact Centre Forum
Email:
info@swcontactcentreforum.com

Venue

Virtual / Online

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SWCCF is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the South West of England.

Established in 2008, SWCCF covers one of the largest regions in the UK, which includes Bristol, Bath, Swindon, Cheltenham and Plymouth. The Forum delivers extensive support to the region’s 250 employers who collectively employ circa 52,000 people in both the public and private sector. It represents clients in the highly professional and regulated areas of financial and legal services, ICT, retail, utilities and creative sectors, and boasts some of the biggest companies in the UK.

What we do

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Membership is open to all; call and contact centres, solution providers, support organisations and any organisation with an interest in the customer management agenda.

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