I am delighted to be joined by Matt Cleveland from the South West Contact Centre Awards 2023 Winners “Outsourced Contact Centre of the Year – Foundever” as my guest presenter on Tuesday 4th July
The session will be:
Agent Engagement – What do you want?
We will be covering:
On Site/Hybrid/Working From Home:
Zoe Bell from Liverpool John Moores will also be joining the last 15 minutes of my session to conduct some research with the Agents on breaks and health & wellbeing.