Agent User Group – Agent Engagement – What do you want?

I am delighted to be joined by Matt Cleveland from the South West Contact Centre Awards 2023 Winners “Outsourced Contact Centre of the Year – Foundever”   as my guest presenter on Tuesday 4^th July

The session will be:

Agent Engagement – What do you want?

We will be covering:

On Site/Hybrid/Working From Home:

• The differences
• The benefits
• The Challenges

Zoe Bell from Liverpool John Moores will also be joining the last 15 minutes of my session to conduct some research with the Agents on breaks and health & wellbeing.