Mark Walton, Sensee While there aren’t many official rules that businesses must adhere to during the Coronavirus (Covid-19) crisis, there is plenty of helpful advice. On 11th March, for example, The Chartered Institute of Personnel Development issued a factsheet to help businesses support their operations and workforce https://www.cipd.co.uk/knowledge/fundamentals/emp-law/health-safety/coronavirus-factsheet.  In a section entitled “Develop flexible resourcing plans” the CIPD recommends developing “strategies to maximise the amount of home working to prevent the spread of infection”. For many management roles, transitioning to home-based working will be as simple as ensuring managers have a reliable computer and phone.  For contact centre operations, however, switching to homeworking – and doing so with scalability and cost-efficiency – is a lot more complex. As a home-based … Read More

Join us for our Friday Update and join our Industry Community Group https://lnkd.in/eQhTNwg South West & Northern Contact Centres Join Us at 11am for ‘Friday Update’  30 minutes of valuable insight – Friday Update always worthwhile attending whilst such change is taking place in every contact centre operation throughout the UK Friday Update – the weekly session bringing a space to ask questions, share insights and support one another journey.  Each week we cover different subject matter giving all the chance to comment throughout an insightful and worthwhile session. Join contact centre professionals from around the UK, who connect to discuss the latest in topical issues as the industry strives to establish the ‘new normal’ We are back this Friday at 11am for the … Read More

In light of the current situation we are all facing in managing our businesses against the risks associated with the Coronavirus, the SWCCF has made the difficult decision to reschedule the Awards Gala Dinner from 25 June to Thursday 1 October 2020. It is with regret that we have to make this announcement however,  we want to ensure that this remains the showcase event of the year by giving all the opportunity of getting involved which as we speak, could be difficult to ensure. Therefore we confirm that you have more time to get your entries in place and create more engagement in your businesses as the  following amends to the process  will apply: Closing date for entries Extended to Friday 31 JulyAwards Webinar … Read More