Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience.
FourNet has become one of the Best Companies in Britain to work for. And that’s official. The technology firm, which has offices in Manchester, Burton, and London, has been given an ‘Outstanding’ 2 Star rating in the UK’s Best Companies 2021 survey. Richard Pennington, FourNet CEO said: “This is a terrific achievement for us. Receiving two stars in the Best Companies survey shows that we are one of the best businesses in Britain when it comes to happy and engaged employees. “We also had more than 90% of our people take part in the survey, and that says a lot about the culture here, we’re all a part of making FourNet a great place to work.” Achieving a 2 Star accreditation in the Best Companies annual survey is made possible only through an ‘outstanding’ commitment to workplace engagement. As with … Read More
RAC Insurance is today announcing it has set up its own in-house insurance intermediary in an important step towards fulfilling its ambition of exceeding £300m personal lines gross written premiums (GWP) by 2023. RAC Telematics Car Insurance was the first product to launch on 30th March, with new Van and Home Insurance products to follow in Q2. Marcus Latchford, head of RAC Insurance, said: “Having run a fully outsourced insurance operating model for these products for many years, this represents a material shift in our insurance strategy. By setting up our own broker and taking direct control of key parts of the value chain, we now have far greater ability to differentiate our propositions and pricing to unlock the significant growth … Read More
Cardiff, UK, 14th April 2021. Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home. However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers – and 56% of Directors/Managers – say that People Engagement in their Contact Centres is not a problem. 322 UK Contact Centre Directors, Managers, Agents and Advisers took part in the online study conducted by trade bodies the South West Contact Centre Forum and Call North West. Survey responses were collected between January 11th and March 12th 2021 and participants came from a broad range of Contact Centres from different industries. Separate detailed questionnaires were run … Read More
South West Contact Centre Forum and Call North West are delighted to share the work of a highly successful collaboration, a unique opportunity to become informed and well-prepared for your teams to best manage mental health and wellbeing. Make sure you and your teams are prepared for the ‘new norm’, feeling confident to deal with personal and employee wellbeing. 10 great sessions – all designed to ensure they deliver maximum insight, including interactive Q&A throughout as well as an ‘Expert Guest Speaker’ who will join Nick on each session.
With all the talk about the future of the workplace it’s easy to forget why we’re here in the first place. “It’s about the customer, always” and at no time has that expression been more apt than in today’s turbulent economic times. Forget to put the customer at the heart of what you do and there’ll be a thousand and one competitors keen to take their business away from you. So what can we do to make sure customers get the best possible service each and every time they make contact? For starters, we can look after our people better as there’s plenty of evidence to show that there is a direct and strong correlation between employee and customer satisfaction. A 2017 Aberdeen … Read More
Cardiff, UK, 28th July 2020. According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave, they needed to understand how to do homeworking better. Recognising the significant impact of the current crisis on the future of the industry, 83% of contact centre leaders said that they will be revising their Business Continuity Strategy/Plan to address the possibility of subsequent waves of Coronavirus – with 56% of stating that they should use technology to manage customer contacts more effectively. 40% said that they were planning to … Read More
We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering installing temperature reading access control systems, check out Thermi-scan, a very competitively priced solution that can operate as a standalone solution (on a free standing plinth) or one that can be simply and quickly swapped / integrated with any fob door entry system for little or no extra cost. It is a reliable and robust solution that helps ensure the welfare of staff returning to the workplace. As per the many conversations … Read More
Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have acted during the coronavirus lockdown and how they should prepare for the future. FourNet – a member of South West Contact Centre Forum – concludes that remote working will become the new normal for tens of thousands of people across Britain. Richard Pennington, managing director at FourNet, said: “The rapid nature of the lockdown in Britain turned normal boardroom decision-making on its head. These decisions could have crucial consequences for business outcomes and security in the future.” … Read More
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