2023 Winners
Congratulations to all our finalists and winners
Individual Winners
Team & Company Winners
Contact Centre of the Year Winners
Newcomer of the Year
| Special Achievement Award | Tetiana Dokalenko | EE |
| Highly Commended | Tom Ovens | Healix Health Services |
| Winner | Aaron Reis | NFU Mutual |
Support Person of the Year
| Sarah Cole | Direct Online Services |
Sales Agent of the Year
| Highly Commended | Breaghanna McMahon | BT |
| Winner | July Maccesi | Edyn Group |
Customer Service Agent of the Year
| Highly Commended | Anna Woods | Kohler Mira Ltd |
| Highly Commended | Courtney Grange | UCAS |
| Winner | Dom Summers | Motability Operations Ltd |
Team Leader/Supervisor of the Year
| Highly Commended | Sara Smith | Europa Group Ltd |
| Winner | Becky Smith | NFU Mutual |
Trainer/Coach of the Year
| Highly Commended | Sarah Berry | Triodos Bank UK |
| Winner | Joshua Schwartz | Edyn Group |
Support Manager of the Year
| Mat Dixon | Stannah Lift & Services |
Hero of the Year
| Jordan Moore | EE |
People Development
| Motor & Personal Underwriting | NFU Mutual |
Support Team of the Year
| Highly Commended | Bristol Property Quality Assurance Team | NFU Mutual |
| Winner | People Development | Europa Group Ltd |
Frontline Team of the Year
Stannah Lifts & Services
Best Customer Engagement
| Highly Commended | Nisbets plc |
| Winner | Dorset Council |
Best People Engagement
Motability Operations Ltd
Best Transformation Programme
RAC Motoring Services
and
Somerset Council
Mental Health in the Workplace
Pelican Business Services
and
Nisbets PLC
Best Recruitment Retention Strategy
Georgie Ford & Kerrii Knighton, Motability Operations Ltd
Contact Centre of the Year OUTSOURCED
Foundever UK Ltd
Contact Centre of the Year IN-HOUSE
| Winner (Large) | Ageas |
| Winner (Medium) | Dorset Council |
| Winner (Small) | Nisbets PLC |