2023 Winners

Congratulations to all our finalists and winners

Individual Winners
Team & Company Winners
Contact Centre of the Year Winners

Newcomer of the Year

Special Achievement Award Tetiana Dokalenko EE
Highly Commended Tom Ovens Healix Health Services
Winner Aaron Reis NFU Mutual

Support Person of the Year

Sarah Cole Direct Online Services

Sales Agent of the Year

Highly Commended Breaghanna McMahon BT
Winner July Maccesi Edyn Group

Customer Service Agent of the Year

Highly Commended Anna Woods Kohler Mira Ltd
Highly Commended Courtney Grange UCAS
Winner Dom Summers Motability Operations Ltd

Team Leader/Supervisor of the Year

Highly Commended Sara Smith Europa Group Ltd
Winner Becky Smith NFU Mutual

Trainer/Coach of the Year

Highly Commended Sarah Berry Triodos Bank UK
Winner Joshua Schwartz Edyn Group

Support Manager of the Year

Mat Dixon Stannah Lift & Services

Hero of the Year

Jordan Moore EE

People Development

Motor & Personal Underwriting NFU Mutual

Support Team of the Year

Highly Commended Bristol Property Quality Assurance Team NFU Mutual
Winner People Development Europa Group Ltd

Frontline Team of the Year

Stannah Lifts & Services

Best Customer Engagement

Highly Commended Nisbets plc
Winner Dorset Council

Best People Engagement

Motability Operations Ltd

Best Transformation Programme

RAC Motoring Services
Somerset Council

Mental Health in the Workplace

Pelican Business Services
Nisbets PLC

Best Recruitment Retention Strategy

Georgie Ford & Kerrii Knighton, Motability Operations Ltd

Contact Centre of the Year OUTSOURCED

Foundever UK Ltd

Contact Centre of the Year IN-HOUSE

Winner (Large) Ageas
Winner (Medium) Dorset Council
Winner (Small) Nisbets PLC