Massive congratulations
to our 2022 Winners
Individual Categories
Customer Service Agent of the Year
| WINNER | HIGHLY COMMENDED |
| Dominic Swain - Nisbets | Troy Martin - EE Ltd |
| Shauna Gibson - Motability Ops |
Sales Agent of the Year
| WINNER | HIGHLY COMMENDED |
| Warren Amis - Nisbets | Inci Mustafa - Stannah Lift Services |
| Karine Ballard - Direct Online Services |
Team Leader/Supervisor
| WINNERS |
| Laura Williams - AXA Health |
| Sarah Benkalai - Sensee |
Support Person of the Year
| WINNERS |
| John Harry - Sitel UK Ltd |
| MJ Leguilcher - Europa Group |
Support Manager of the Year
| WINNER | HIGHLY COMMENDED | Andy Holbert-Rolls - Ageas UK | Aimee Honeyfield - Motability Ops |
Newcomer of the Year
| WINNER | HIGHLY COMMENDED |
| Eloise Bull - Kohler Mira | Jessica McNeil - Motability Ops |
Hero of the Year
| WINNER |
| Katherine Grint - Avon & Somerset Police |
Contact Centre Manager of the Year
| WINNER |
| Craig Burden - Kohler Mira |
Trainer/Coach of the Year
| WINNERS |
| Jade Rosolek - AXA Health |
| Alex Goldsworthy - Stannah Lift Services |
Team and Company Categories
Support Team
| WINNER | HIGHLY COMMENDED |
| Continuous Improvement Team - Ageas UK | Accounts Dept - CRiS |
Frontline Team
| WINNERS |
| Motor Claims Dept - NFU Mutual |
| Digital Team - WeAnswer |
Best People Engagement
| WINNER | HIGHLY COMMENDED |
| Nisbets | Motor Claims Dept - NFU Mutual |
Best Customer Engagement
| WINNER |
| Ageas UK |
Diversity & Inclusion
| WINNER | HIGHLY COMMENDED |
| Ascensos | Woven |
Mental Health in the Workplace
| WINNER |
| Pelican Business Services |
Best Transformation Programme
| WINNER |
| Ageas UK |
Best Recruitment & Retention Strategy
| WINNER |
| Nisbets |
People Development
| WINNER | HIGHLY COMMENDED |
| Nisbets | Direct Online Services |
Contact Centre of the Year - Outsourced
| WINNER | HIGHLY COMMENDED |
| Pelican Business Services | Sensee |
Contact Centre of the Year - In-house
| WINNER | HIGHLY COMMENDED |
| Somerset County Council | Direct Online Services |