Senior Managers User Group
Virtual / OnlineAn invite to all senior contact centre managers, this is your unique opportunity to meet and collaborate around key strategic issues that impact your business. Zoe Payne, Operations Manager at LV= is Chair of the group, using her vast experience to ensure an effective meeting. Zoe has a key focus to look at current strategic topics, along with a brief to look at ‘future ready’ opportunities. The primary objective of this group is to offer the opportunity for Senior Managers (Those would have responsibility for P/L and Direct Reports) to collectively come together to discuss key strategic matters within their respective centres or as an industry at large. All sessions are geared to offer insight, thought leadership and share experience ... Read More
Team Leader User Group
Virtual / OnlineTeam Leader User Group
Virtual / OnlinePlanning, Analysis & Insights User Group
Virtual / OnlineHi there, You are invited to a Zoom meeting. When: Dec 15, 2021 11:00 AM London Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZwtce6gqz8vEtF3Nn3O-S5YLc41INr0ZmXJ After registering, you will receive a confirmation email containing information about joining the meeting. After registering, you will receive a confirmation email containing information about joining the meeting. Following Towergates Paul Sanders inaugural session as chair of the group our 2nd event has quickly come around. Please can we encourage you and those within your respective Planning teams to register via the link below and become part of this community. During these sessions we will: Cover the latest topics that cross paths with our role on a daily basis such as working from home, productivity, attrition and many more Introduce key ... Read More