Welcome our new Team Leader user group Chair Rachel Sparkes. Register to receive Zoom Link : https://us02web.zoom.us/meeting/register/tZcod-qrqTssG9yhr_jvcuCwQEM3Kp1JLI9u Agenda Welcome – By Jane Introduction to TM user group in 2022 – by me Outline of discussion regarding Future topics – what topic and why it’s important/relevant Split into 2 Break out groups – To discuss and agree on top 3 hot topics for 2022 TM User group discussions Re-convene – to share discussions had and agreed top 3 topics with whole group and discuss Wrap up

Welcome our new Team Leader user group Chair Rachel Sparkes. Please register your interest using the below link…   Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)   We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril.  The show discussed current issues faced by Call centres including…   High wait times Low levels of customer patience High demand verses resource Complex calls requiring complex solutions Lack of ownership and empowerment   If you haven’t heard the show there is link below so you can listen before the user group   Jeremy Vine - Mariupol and Investment Properties - BBC Sounds   I Look forward to seeing you all on 27th April 😊 ... Read More

Welcome our new Team Leader user group Chair Rachel Sparkes.   Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach.  The business world continues to recognise the value of coaching, more & more corporates are turning to coaches for support.  This session will focus on; enabling effective & healthy communication at all levels of the organisation; development & change from the individual, leaders & team; and how this can apply to all parts of our lives. Emma Nesta, ICF Accredited Coach “How awareness of our Transactions can ... Read More

Welcome our Team Leader user group Chair Rachel Sparkes.   Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.          

Welcome our Team Leader user group Chair Rachel Sparkes.   Please pre-register using the below link to get a zoom invite ACCESS MEETING LINK >>> Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZYsdOqvpzIpG9JWHQA5sNb8VkN27mre0HV2 After registering, you will receive a confirmation email containing information about joining the meeting.          

Join Matt Berry, Nisbets and Jane Thomas, SWCCF & CNW Managing Director  for this extra session to end 2022! What makes up your people plan – wellbeing, career development, attraction, values, flexible working – the importance of all these elements. Importance of & how to involve colleagues in the process Share & go through our people plan from last year SWCCF & CNW is inviting you to a scheduled Zoom meeting. Topic: Team Leader User Group Time: Dec 14, 2022 10:00 AM London Join Zoom Meeting https://us02web.zoom.us/j/85839742329?pwd=dXM0c2U1eHJINk1QVXcrem5MMEpWZz09 Meeting ID: 858 3974 2329 Passcode: 989835

Induction Structure Supporting new talent into the team Industry retention rates Join group chair Jane Thomas Register directly to access Zoom >>> https://us02web.zoom.us/meeting/register/tZItf-iqpjkiHNZmxbuQSu9WvOCClpytyYVm