Team Leader Development Programme

What is Emotional Intelligence? Team Leaders are often faced with the challenges associated with different personalities and how you as a leader handle the daily situations is paramount to making better leaders. This 1 day workshop explores the basics of emotional intelligence and what it means to be emotionally intelligent. Listen to an industry expert as they explain how this can work within a successful team within a thriving brand. Key outputs include: An opportunity to learn emotional intelligence methodology as well as working best practice. What is the definition of Emotional Intelligence? An understanding of where emotional intelligence starts. Situations and application of emotional intelligence into your role as a leader. Top tips to stay emotionally intelligent. Ask the ... Read More

Aimed at a Team Leader with 6 months plus exposure to leading. This workshop will leave the Team Leaders exploring team dynamics to return to their teams to make a difference. Team Leaders will be challenged to consider how to effectively start engaging and motivating their teams which in turn will transform their teams to high performing teams. By the end of this interactive workshop, Team Leaders will be visioning for the future and take away a plan on how they can create their desired team culture. Key outputs include: Creating a Team Culture. What is your vision for an ideal team? Barriers to success. Engagement. Insight into motivation and praise.

With the future of AI offering a self-serve facility to our customers within the Contact Centre arena, we are working towards building teams of ‘super agents’. With this in mind – we need leaders who offer strong, passionate, capable and knowledgeable traits. This 1 day session looks at what makes a good leader, what leadership styles are appropriate and when as well as how to inspire your team to deliver great performance. In addition, this interactive workshop will benefit from delivering best practice guidance from an expert in the field of Contact Centres as well as including: Definition of a leader and leadership styles. Key differences between a Leader and a Manager. Great leaders at their best and a look ... Read More