The Contact Centre Team Leader of 2023

With the future of AI offering a self-serve facility to our customers within the Contact Centre arena, we are working towards building teams of ‘super agents’. With this in mind – we need leaders who offer strong, passionate, capable and knowledgeable traits. This 1 day session looks at what makes a good leader, what leadership styles are appropriate and when as well as how to inspire your team to deliver great performance. In addition, this interactive workshop will benefit from delivering best practice guidance from an expert in the field of Contact Centres as well as including:

• Definition of a leader and leadership styles.
• Key differences between a Leader and a Manager.
• Great leaders at their best and a look at inspiring leadership!
• Ask the Expert – an opportunity to seek advice and knowledge from an industry leader.