Addressing Today’s Key Homeworking Challenges -  Thursday 30th June 2022 - 12 noon - 1pm   Chair: Jane Thomas, South West Contact Centre Forum and Call North West In this webinar, we'll discuss the key homeworking issues facing businesses today, including: • How to better manage the consequences of cost of living increases • Dealing with vulnerable customers • Overcoming recruitment challenges with a WFH/hybrid model • Addressing ‘time to competency’ concerns • Employee engagement in a WFH/hybrid setting • Retraining team leaders to better manage/communicate with homeworkers • Bursting the bubble of WFM misconceptions Using WFH resources to overcome imbalances in consumer demand Who should attend This online workshop is targeted at Senior Directors and Managers who are currently ... Read More