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Using Your Voice for Your Success

Wednesday 29 January, 2020


Using your voice effectively for the best results

For Agents Even with todays multi-channel contact centre, a large portion of time is still spent on the telephone. It therefore follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts on the customer.

  • Learn about pitch, pace, tone and how that can affect the customers response.
  • Learn how to take care of your voice.
  • How to identify vocal challenges.
  • How your voice is perceived by the customer.

To attend this session please click on the RSVP button below

Cost to attend session £299 + VAT per person


Wednesday 29 January, 2020
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Registrations are closed for this event