For Agents Even with todays multi-channel contact centre, a large portion of time is still spent on the telephone. It therefore follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts on the customer.
To attend this session please click on the RSVP button below
Cost to attend session £299 + VAT per person