Agent Training Workshops

...and your impact in delivering it For Agents Surveys have shown that the service you provide and how you provide it is now much more prominent in the mind of the customer, often taking priority over cost. It therefore stands that, creating a great customer journey has become paramount. They expect a journey that is fluid and without incident and making sure that this is what you deliver is what this session establishes and encourages. Learn to listen to what works for the customer The art of communication How to summarise, reflect and evaluate Positive language Being customer focused and the benefit to both sides To attend this session please click on the RSVP button below Cost to attend session ... Read More

Using your voice effectively for the best results For Agents Even with todays multi-channel contact centre, a large portion of time is still spent on the telephone. It therefore follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts on the customer. Learn about pitch, pace, tone and how that can affect the customers response. Learn how to take care of your voice. How to identify vocal challenges. How your voice is perceived by the customer. To attend this session please click on the RSVP button below Cost to attend session £299 + VAT per ... Read More

For Agents Building sales through service is beneficial to the customer, the business and the advisor. Taking a ‘back to basics’ approach, this session creates a foundation of the skills needed and teaches advisors how to be the best version of themselves, to take pride in the job and the skills they need to achieve that. Consistency is the key An understanding of the sales process Selling skills Positive habits and Goal setting A structured approach. To attend this session please click on the RSVP button below Cost to attend session £299 + VAT per person