Developing a Coaching Culture

An engaging interactive 1 day workshop aimed at Team Leaders, new to role or established in role to enhance a current coaching culture or develop a new strategy.

With a good mixture of theory and practical learning, this session will deliver and share best practice as well as engage with coaching methodology to include the following key outputs:

• Structured feedback sessions using appropriate methodology for a Contact Centre environment.
• Are you an Instructor or are you a Coach?
• ROI on coaching to improve performance.
• The structured flow from corporate objectives to individual objectives.
• Review of objective setting to enhance performance management – making it SMART.
• Learn how to effectively use questioning methods during their future coaching of their team.