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CX Lab with Foundever
Tuesday 7 November, 2023 @ 9:30 am - 12:30 pm
Join the Foundever team for a unique behind the scenes look at how to bring the best of people and technology together to improve customer outcomes and the agent experience. The four solution breakouts followed by a session on integration will give attendees an insight into the world of CX Tech and how it can be applied to fuel customer loyalty.
This event will be an eye-opening exploration into the transformative power of technology in customer service operations increasing efficiencies reducing cost and improving the customer experience.
Agenda
9.30am Registration and refreshments
10am Welcome remarks from Jane Thomas, SWCCF and Oriana Ascanio, Foundever
10.30am Breakout Sessions: (On Rotation)
11.40am Connecting the Dots (Session on Integration)
12.30pm Closing remarks
Limited parking spaces available on request. Please let us know in advance by contacting oriana.ascanio@foundever.com once you have booked to attend this event.