Agent User Group
Virtual / OnlineIn May we will be joined by Garry Gormley of Fab solutions Attract and retain customers through great customer experiences Active listening skills Questioning skills Ways to build rapport Emotional Intelligence
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HR & RECRUITMENT USER GROUP – Preparing your recruitment and people strategies for winter
Virtual / OnlinePreparing your recruitment and people strategies for winter What we’re expecting from the contact centre labour market when we consider the current economic and industry trends. An overview of the recent labour force and economic numbers and their expected impact on contact centre recruitment and retention Preparing recruitment and training strategies for the impact of technology and transformation ZOOM LINK >>>
Friday Update
Virtual / OnlineJoin us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Transformation & Innovation (T&I) Group
SWCCF & ROUTE 101 PRESENT: Transformation & Innovation (T&I) Group Wednesday 13th September, 11am - 1pm Secure your spot for this virtual session entitled: "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre". Attend this online meeting and discover how to leverage customer analytics to gain valuable insights into customer behaviour, needs, and preferences. Delve into the strategic priorities and the tools leaders must adopt to secure an operational advantage. Don't delay! Book your place now to participate in this open discussion about the behaviours and innovations shaping the customer and agent experience today. Register today >> Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre Date: ... Read More
Forums on Tour: Foundever Exeter Site
Foundever 3 Manor Court, Dixs Field, Exeter, United KingdomThe Foundever Team, in association with SWCCF and Call North West, is delighted to invite you to a CX Lab, where they will be showcasing how they enhance the customer and agent experience by streamlining their use of technology. Download info sheet
Friday Update
Virtual / OnlineJoin us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Training & Coaching User Group
Virtual / Online‘Development Culture: How can L&D/Coaching Professionals support the business to build and maintain a development culture?’
Friday Update
Virtual / OnlineJoin us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Team Leaders User Group
Virtual / OnlineJoin group chair Amanda Burnett, “Change Management/Innovation” Join group chair Amanda Burnett and discuss the question“How can Team Leaders overcome resistance to change and/or encourage innovation?” direct joining link >>> https://us02web.zoom.us/j/4418059725
Senior Managers User Group
Virtual / OnlineSenior Manager’s User Group (we’re SMUG!) – 3rd Party Review Sites Review Sites – those wonderful places that expose your laundry in public whether you like it or not! Love them or loathe them your control over them is very limited, but its risky to leave them fester without your engagement. As my Mother used to say, “if you’re going to show your knickers, make sure you know what they look like” This session will uncover the secrets behind the algorithms, particularly around Trustpilot as its one of the dominant platforms but the insights are equally relevant to Google, Reevoo, Feefo, Facebook reviews, Yelp, Amazon, Tripadvisor (travel, tourism, entertainment), The Review Place (new homes) etc etc etc. You could even ... Read More