Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
SWCCF & ROUTE 101 PRESENT: Transformation & Innovation (T&I) Group Wednesday 13th September, 11am - 1pm Secure your spot for this virtual session entitled: "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre". Attend this online meeting and discover how to leverage customer analytics to gain valuable insights into customer behaviour, needs, and preferences. Delve into the strategic priorities and the tools leaders must adopt to secure an operational advantage. Don't delay! Book your place now to participate in this open discussion about the behaviours and innovations shaping the customer and agent experience today. Register today >> Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre Date: ... Read More
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Senior Manager’s User Group (we’re SMUG!) – 3rd Party Review Sites Review Sites – those wonderful places that expose your laundry in public whether you like it or not! Love them or loathe them your control over them is very limited, but its risky to leave them fester without your engagement. As my Mother used to say, “if you’re going to show your knickers, make sure you know what they look like” This session will uncover the secrets behind the algorithms, particularly around Trustpilot as its one of the dominant platforms but the insights are equally relevant to Google, Reevoo, Feefo, Facebook reviews, Yelp, Amazon, Tripadvisor (travel, tourism, entertainment), The Review Place (new homes) etc etc etc. You could even ... Read More
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
Join us for our weekly Friday Update at 11am where both the South West and North West Contact Centre regions come together to connect to share updates from their week. DIRECT ZOOM LINK >>> https://us02web.zoom.us/meeting/register/tZYtceyvrD0qH93HvwFF7VGPZREq_BWY1yTW
